Which statement is true about adding a chart to a Console Component?

Prepare for the Service Cloud Test with detailed flashcards and multiple-choice questions, each offering hints and explanations. Ensure your readiness and ace the exam!

Multiple Choice

Which statement is true about adding a chart to a Console Component?

Explanation:
When you add a chart to a Console Component, the chart is drawn from a report chart that relies on summarized data. Charts need grouped values to display categories and totals, so the underlying report must be a Summary or Matrix report to provide those groups and aggregations. A Tabular report, by contrast, lists details without any grouping, so there’s nothing to chart. The chart in this context isn’t placed on a Page Layout; it’s configured through the Console Component using a report chart. And report data sharing isn’t inherently prohibited—the data can be shared according to report and folder permissions.

When you add a chart to a Console Component, the chart is drawn from a report chart that relies on summarized data. Charts need grouped values to display categories and totals, so the underlying report must be a Summary or Matrix report to provide those groups and aggregations. A Tabular report, by contrast, lists details without any grouping, so there’s nothing to chart. The chart in this context isn’t placed on a Page Layout; it’s configured through the Console Component using a report chart. And report data sharing isn’t inherently prohibited—the data can be shared according to report and folder permissions.

Subscribe

Get the latest from Passetra

You can unsubscribe at any time. Read our privacy policy