Which solution should Universal Containers recommend to keep email traffic within the firewall when implementing Salesforce?

• A. Email-to-Case
• B. On-Demand Email-to-Case
• C. Salesforce for Outlook
• D. Web-to-Case

Answer: (A)

To keep email traffic inside your firewall, use Email-to-Case with the on‑premises (on‑site) agent. This setup runs behind your firewall on your own mail server, pulling in messages locally and then creating cases in Salesforce. The email path stays within your network, avoiding exposure to the public Internet.

In contrast, On-Demand Email-to-Case is hosted by Salesforce; inbound mail goes to Salesforce’s servers, so requires Internet transit. Salesforce for Outlook and Web-to-Case don’t provide the same internal email routing for case creation, making them unsuitable for keeping mail traffic entirely inside the firewall.