Which solution automatically creates cases from customer emails when third-party software is not allowed?

• A. Web-to-Case
• B. AppExchange Package
• C. On-demand Email-to-Case
• D. Email-to-Case

Answer: (C)

This question focuses on automatically turning inbound customer emails into cases without installing extra software on your side. On-demand Email-to-Case is Salesforce’s hosted service that creates cases directly from emails without requiring any on-premises mail gateway or external software. You route customer emails to the Salesforce-provided address, and Salesforce processes them, generating a case automatically and attaching the email details. This fits the requirement of automatic creation while avoiding third-party or local software.

Web-to-Case handles submissions from web forms, not email, so it doesn’t apply. An AppExchange Package would be third-party software, which isn’t allowed here. Email-to-Case (the on-premises version) can create cases from email, but it relies on a local agent or gateway to fetch mail on your network, which means installing software on your side—something this scenario aims to avoid.