Which setup enables sharing article links to social channels?

• A. Create a Visualforce page on the customer community portal
• B. Enable Live Agent with a social integration
• C. Set up communication channel layouts in the object manager to use Insert Article into Social Post
• D. Set up a Visualforce Post

Answer: (C)

Sharing article links to social channels comes from using the social posting capability built into Knowledge. To enable this, you configure the communication channel layouts for the article object so the action to “Insert Article into Social Post” appears in the UI. Once enabled, users can draft a social post and automatically include a link to the knowledge article, allowing easy sharing to social networks. The other options don’t provide this direct sharing workflow: a Visualforce page or Visualforce Post aren’t the mechanisms for sharing article links to social feeds, and Live Agent with a social integration handles social chat rather than posting article links.