Which Salesforce feature is used to categorize knowledge articles by their content type (such as FAQ, How-To, or Troubleshooting)?

• A. Data Categories
• B. Article Types
• C. Page Layouts
• D. Record Types

Answer: (B)

Article Types define the structure and data model for a knowledge article, allowing you to categorize content by its kind—such as FAQ, How-To, or Troubleshooting. Each type can have its own set of fields, templates, and even validation or approval rules, so articles of the same type stay consistent in what information they require and how they appear. That direct tie to the article’s content model is what makes Article Types the right fit for distinguishing content formats.

Data Categories organize articles by topic for search and access control, not by the content format. Page Layouts control how fields are arranged on the article page, but they don’t establish the content type itself. Record Types handle different variations of the article object and related processes, but the explicit categorization by content type comes from Article Types.