Which Salesforce feature enables customers to access support from a web self-service portal?

• A. Web-to-Case
• B. Knowledge Articles
• C. Embedded Chat Service
• D. Experience Cloud site

Answer: (D)

Experience Cloud sites provide a branded web portal that external customers can sign into to access support, submit and manage cases, and search for Knowledge Articles. This creates the self-service experience in one place, where customers can interact with Service Cloud features without needing internal access. Web-to-Case is just a way to create a case from a web form, not a full portal. Knowledge Articles are content, helpful for self-service but don’t by themselves offer a portal or case management. Embedded Chat Service adds chat capability but is only a channel within a portal, not the portal itself. So, the Experience Cloud site is the platform that enables customers to access support through a web self-service portal.