Which Salesforce feature allows customers to create support cases online without emailing or calling?

• A. On-demand Email-to-Case
• B. Web-to-Case
• C. Salesforce Customer Community
• D. Email-to-Case

Answer: (C)

Customers filing cases without using email or phone is about a self-service path for support. Salesforce Customer Community gives a branded, login-protected portal where customers can create new cases directly, track their status, and access related knowledge articles. This enables the entire interaction to happen online within the customer portal, without sending emails or making phone calls. It’s designed for ongoing, self-serve support from the customer side, making it the most fitting way to let customers initiate and manage cases through the web. While other options can also accept cases online (such as forms on a website or email-based intake), they don’t provide the embedded, ongoing self-service experience that a customer community offers.