Which mechanism ensures that a Knowledge article goes through an approval process before publishing?

• A. Data Category to assign an article record type to a Reviewer
• B. Validation Rules for article record types to verify all fields during creation
• C. Approval Process
• D. Knowledge-Action to Publish

Answer: (C)

The mechanism being tested is the approval process. In Salesforce Knowledge, publishing an article is governed by a defined approval workflow that routes the article to designated reviewers. The article remains in a non-published state (such as Draft or Pending Review) until all required approvers sign off. Once the approvals are complete, the article can be published, making it visible to users. This setup ensures that content is reviewed for accuracy, compliance, and quality before going live.

Other options don’t enforce this gate. Validation rules check fields during creation but don’t require review or sign-off before publishing. Data categories organize content for search and access, not for gating publication. There isn’t a separate “Publish” action that bypasses the approval flow; publishing is controlled by the approval process and the article’s status transitions.