Which license type supports customers submitting cases and viewing a dashboard of case history?

• A. Customer Community
• B. Lightning External Apps Starter
• C. Customer Community Plus
• D. High Volume Customer Portal

Answer: (C)

External user licensing defines what a customer can do in the portal, including both creating records and viewing reports or dashboards. To let customers submit cases and also view a dashboard of their case history, the license must enable Case creation and provide access to dashboards. Customer Community Plus is the option that includes both capabilities: it allows submitting cases and gives access to reports and dashboards so the customer can see a dashboard of their case history. Other licenses either restrict the Case object permissions or omit dashboard access, such as the basic Customer Community, which may lack the full reporting features, the High Volume Customer Portal, which focuses on large-scale submissions, and Lightning External Apps Starter, which centers on app access rather than customer case management and dashboards.