Which feature supports real-time chat with customers in a community?

• A. Live Agent in Community
• B. Knowledge Base Dashboards
• C. Salesforce Connect
• D. External Objects

Answer: (A)

Live Agent in Community enables real-time chat sessions between customers visiting your Experience Cloud (community) and your support agents. The chat widget is embedded on community pages, allowing instant messaging, automatic routing to the right agent, and keeping transcripts for later reference—exactly what real-time customer chat inside a community requires. Knowledge Base Dashboards focus on analytics for knowledge articles, not live conversations. Salesforce Connect and External Objects are about linking and accessing external data, not providing live chat capabilities.