Which feature should be used to notify stakeholders when an Open Case has not been touched for 24 hours?

• A. Process Builder Scheduled Actions
• B. Milestone Actions
• C. Time-based Workflow Rules
• D. Scheduled Reports

Answer: (C)

Time-based workflow rules are designed to trigger actions after a defined period once a record meets certain criteria. For a case that is Open and has had no activity for 24 hours, you can set a workflow rule to identify those cases and schedule an email alert to fire 24 hours after the criteria become true. This directly automates notifying the right stakeholders when a case has been idle for a day, without manual checking.

Process Builder can schedule actions too, but implementing an inactivity reminder is more straightforward with time-based workflows, which are built to handle actions after a set time once the record meets the conditions. Milestones relate to SLA timing and escalations but are not tuned for generic inactivity notifications across all cases. Scheduled Reports run on a schedule to deliver data, not per-case alerts based on inactivity.