Which feature enables customers to interact in real time with support agents from computers and mobile devices?

• A. Case Assignment Rules
• B. Web-to-Case
• C. Embedded Chat Service
• D. Experience Cloud site

Answer: (C)

Real-time customer support is provided through a live chat capability. Embedded Chat Service offers a chat widget that can be placed on websites and mobile apps, allowing customers to start conversations and agents to respond instantly from any device. It supports routing to the right agents, presence indicators, and ongoing conversations that persist across devices, making real-time interaction seamless.

The other options serve different purposes: Case Assignment Rules distribute cases after they’re created, not for live chats; Web-to-Case collects information to create a case from a web form, not real-time dialogue; Experience Cloud site provides a customer portal for self-service and browsing, not immediate back-and-forth chat.