Which feature enables agents to share updates on a case with teammates via a feed?

• A. Chatter feed tracking on the case.
• B. Knowledge sidebar.
• C. Escalation rules.
• D. Email-to-case automation.

Answer: (A)

Sharing updates with teammates via a feed on a case is enabled by Chatter feed tracking on the case. This feature attaches a collaborative feed to the case record, allowing agents to post updates, comments, and status changes, and to @mention teammates so everyone stays informed in real time. It also creates an ongoing history of activity for the case. The other options don’t provide a case-specific collaboration feed: the Knowledge sidebar is for quick access to articles, escalation rules determine when a case should be escalated, and email-to-case automation creates cases from emails and routes them.