Which deployment solution should be used to move skills-based routing configuration from a Sandbox to Production?

• A. Data Loader.
• B. Change Sets.
• C. Mass Transfer Records.
• D. Data Import Wizard.

Answer: (B)

The key idea is deploying configuration between Salesforce orgs using a change-set. Change Sets let you bundle metadata components that define how the system behaves—such as Omni-Channel and skills-based routing configurations—and move them from a Sandbox to Production. They’re specifically designed for transporting setup and configuration, not data.

Data tools like the Data Loader and Data Import Wizard handle records (data), not the setup configuration. Mass Transfer Records is about changing record ownership in bulk, not deploying configuration changes. So the best fit for moving skills-based routing settings from Sandbox to Production is a Change Set: create an outbound change set in the Sandbox, add the routing components, upload it to Production, then validate and deploy there (ensuring dependencies are included and testing is performed).