Which deployment method should a consultant use to move the Service Console changes from a sandbox to production?

• A. Manual Configuration
• B. Mass Transfer Records
• C. Change Sets
• D. Data Loader

Answer: (C)

When moving configurations and other metadata from a sandbox to production, the standard approach is to use Change Sets. They are designed for packaging and deploying declarative changes like Service Console settings, apps, tabs, layouts, permissions, and related metadata from one Salesforce org to another. You create an outbound change set in the sandbox, add the components you’ve changed, upload it to production, and then deploy it there. This keeps changes organized, preserves dependencies, and provides an auditable deployment trail.

Manual configuration would require recreating settings by hand in production and risks inconsistencies. Mass Transfer Records deals with ownership or transfer of actual data, not metadata. Data Loader handles data import or export, not the configuration of the Service Console.