Which configuration would help tailor articles for each product by ensuring product-specific categorization?

• A. Create an article action for each record type
• B. Create a page layout for each article type
• C. Create a data category for each product
• D. Create a permission set for each record type

Answer: (C)

Organizing knowledge by product through data categories lets you classify articles with product-specific tags and surface only the relevant content for that product. Data categories act as a taxonomy inside Knowledge, so you can create a data category for each product and assign every article to the appropriate product category. This enables targeted search results, category-based filters in the knowledge base, and streamlined navigation for agents and users who are looking for product-specific guidance. It also supports controlling visibility or access to articles by category if you set permissions, ensuring the right content reaches the right audience.

Creating an article action for each record type would change workflows or actions, not how articles are organized by product. A page layout for each article type changes the fields shown but doesn’t implement product-specific categorization. A permission set for each record type governs who can access certain article types, not how articles are categorized by product.