Which configuration will ensure the team sees only the relevant article type for its product?

• A. Create an article action for each record type
• B. Create a page layout for each article type
• C. Create a data category for each product
• D. Create a permission set for each record type

Answer: (C)

Data categories control who can see which articles by labeling content with product-specific groups. By creating a data category for each product and tagging every article with the appropriate category, you can then restrict visibility so each product team only sees articles that match its category. This filtering can be enforced through data category visibility settings tied to profiles or permission sets, ensuring teams don’t see articles for other products. The other options don’t achieve this targeted visibility: article actions for each record type don’t limit what articles appear, page layouts for each article type change how content is displayed rather than who can view it, and a permission set per record type isn’t the most effective way to segment article access by product.