Which configuration enables agents to view the case list alongside the case view in the console?

• A. Build a Custom Visualforce Page with the list view
• B. Configure the Case list under custom console components
• C. Open the case list in a separate browser tab
• D. Enable the list to be pinned in the console

Answer: (D)

In the Salesforce Console, you can arrange how lists and record views appear by docking or pinning components. Pinning the Case list puts it in the console’s side rail and keeps it open while you open and view a specific Case. That means you can see the Case list alongside the Case details at the same time, which is exactly the setup described in the question.

The other approaches don’t guarantee this side-by-side visibility. Building a Custom Visualforce Page with the list view would create a separate page rather than an integrated, docked view in the console. Configuring the Case list under custom console components might add the list, but it doesn’t ensure it remains visible next to the opened case. Opening the case list in a separate browser tab moves it out of the console, so you wouldn’t have both in one workspace.