Which Community license is best for an external customer portal that can submit cases and view dashboards?

• A. Social Studio Lite
• B. Customer Community Plus
• C. High Volume Customer Portal
• D. Customer Community

Answer: (B)

Licensing for external users in Salesforce determines what they can access in a community, including whether they can view reports and dashboards as well as submit cases. To meet both needs—external customers submitting cases and viewing dashboards—you need a license that provides extended permissions and access to reporting features. Customer Community Plus offers the expanded object access and the ability to view dashboards and reports for external users, making it the best fit for a portal with both case submission and dashboard viewing.

Social Studio Lite is focused on social-media management and isn’t relevant to case submission or dashboards. High Volume Customer Portal targets many external users but typically provides fewer capabilities, especially around dashboards. The basic Customer Community license is more limited in reporting and dashboard access, so it isn’t ideal for requiring dashboards.