Which action helps improve search results for Knowledge articles in the Knowledge One widget?

• A. Enable and configure wildcards for article searches
• B. Set up an intuitive Data Category hierarchy
• C. Require that an article be added when closing a case
• D. Restrict the Manage Articles user permission

Answer: (A)

Improving search results in Knowledge One comes from how the search engine matches your query to articles. Enabling and configuring wildcards for article searches lets the system match more word forms and partial terms, so a user typing a root or fragment finds more relevant articles without needing exact wording. For example, using a wildcard like config* can return configure, configuring, configuration, and related forms, expanding recall and reducing missed results. You can tailor which fields accept wildcards and what patterns are allowed, balancing thoroughness with performance.

The other options influence organization, workflow, or permissions rather than the search matching behavior. Setting up a Data Category hierarchy helps users filter results after a search, but it doesn’t directly broaden what the search returns. Requiring an article when closing a case affects knowledge capture, not search results. Restricting the Manage Articles permission changes who can edit articles, not how search retrieves them.