Which action enables the Knowledge sidebar to appear on the Case page layout?

• A. Enable the Knowledge sidebar-related list on the case page layout.
• B. Enable the Knowledge sidebar setting in the case support settings.
• C. Create a Visualforce page for the Knowledge sidebar.
• D. Create a Service Cloud console.

Answer: (A)

The feature is controlled by the page layout configuration. The Knowledge sidebar appears on a Case page only when the Knowledge-related list is added to that Case page layout. By including this related list, the built-in Knowledge panel becomes visible for agents, showing and linking relevant articles directly from the Case view. Global toggles or custom Visualforce pages aren’t needed to display the sidebar, and while using Service Cloud Console can change how cases are worked, it doesn’t determine whether the Knowledge sidebar shows on the standard Case page layout. So the action to enable it is adding the Knowledge sidebar-related list to the Case page layout.