Where can Open CTI features be made available when building a Lightning App using App Manager?

• A. On a utility bar of the Lightning App.
• B. On the Calendar right-hand panel.
• C. On a record Activity Feed list.
• D. On a record Highlights Panel.

Answer: (A)

Open CTI features are designed to be accessed from the Utility Bar, giving persistent telephony controls across the entire app. In App Manager, you configure Open CTI as a utility item so calls, status, and related CTI actions are available from anywhere in the Lightning App, not tied to a specific record or page. The other UI regions—Calendar panel, Activity Feed, and Highlights Panel—are page-specific areas and don’t provide the global, always-present access that the Utility Bar offers for Open CTI.