When Service Reps view a case, they often need to see the case history of other cases for that same account. Which setup is most appropriate for the Lighting Service Console to support this requirement?

• A. Account tab with Cases-related list
• B. Case tabs with Account subtabs
• C. Account tabs with Case Subtabs
• D. Account tabs and Cases tab

Answer: (A)

When reps need to review all cases tied to the same account while working on one case, showing the account’s related cases directly is the most efficient setup. An Account tab that includes the Cases related list lets the agent see every case for that account in one place and switch to any other case quickly, without losing the current case in view. In the Lightning Service Console, you can keep the case open in one tab while opening the Account tab to inspect the broader history, then jump back to the case or open other cases in new tabs as needed.

Other setups don’t provide that immediate, consolidated view of all account-associated cases from within the case workflow. Subtabs or separate tab arrangements can hide the quick visibility of the full case history or require extra navigation steps, making it harder to quickly assess context. So showing the account with its related cases is the most efficient approach for this requirement.