What should be configured to quickly send knowledge articles to customers via email?

• A. Macro.
• B. Auto-response rule.
• C. Lightning email template to send the article to the customer.
• D. Workflow email alert to send the article to the customer.

Answer: (C)

Using a Lightning email template configured to send the article to the customer is the fastest way to share knowledge articles by email. Templates let you send a ready-made message that can include the Knowledge Article link or content and ensure consistent formatting every time, so you can respond quickly with the exact article the customer needs. Macros are useful for inserting canned text into a record, but they don’t deliver knowledge articles to customers directly. Auto-response rules send automatic replies based on events, not on-demand article sharing. Workflow email alerts can trigger emails, but they require additional setup and don’t provide the immediate, article-specific template you get with a dedicated Lightning email template. So, the Lightning email template is the best fit for quickly sending the article.