What search mechanism should be used to locate case comments within the Lightning Service Console?

• A. Comment Search component.
• B. Global Search.
• C. Comments List View.
• D. Search Utility Component.

Answer: (B)

Global Search is the go-to method because it searches across multiple objects and records in the org, including the content stored in CaseComment records that hold case comments. In the Lightning Service Console, you use the global search bar to look for keywords, and the results can point you to cases that contain matching comments or directly to relevant comment content through the associated case. There isn’t a separate built-in “Comment Search” tool, and the Comments List View shows only comments for a single case rather than allowing an org-wide search. The other named options aren’t standard mechanisms for locating comments across the console. So, using Global Search gives you the broad, organization-wide ability to find case comments efficiently.