What is the next step after gathering a large set of requirements for a global Service Cloud deployment?

• A. Organize the requirements from largest to smallest
• B. Identify the requirements needed for the initial GoLive
• C. Provide a timeline that addresses all the requirements
• D. Prioritize the requirements based on who submitted them

Answer: (B)

After gathering a large set of requirements, the next step is to define the initial scope by identifying which requirements are essential for the GoLive. This means picking the must-have capabilities that will let the global Service Cloud deployment operate in production from day one, such as core case management, agent workflows, knowledge, and essential channel support. By isolating these essentials, you create a concrete, testable baseline that can be configured, validated, and deployed, while keeping other, nice-to-have items in a backlog for future releases.

This approach helps manage risk and set realistic expectations. It gives the project a focused plan for design, data migration, integrations, testing, and training around what must work at launch. Once the GoLive scope is defined, you can sequence work, plan a phased rollout, and then refine priorities based on business value and feasibility.

Other methods pull in too much detail too early or rely on the submitter of requirements to drive priority, which can lead to scope creep or misalignment with business goals. Starting with the essential GoLive requirements ensures a workable, measurable first release.