What is Article Types used for in Knowledge?

• A. Data Categories
• B. Article Types
• C. Page Layouts
• D. Record Types

Answer: (B)

Article Types in Knowledge define the structure and presentation of articles. They act as blueprints that specify which fields exist on an article, which fields are required, and which page layouts and templates apply when authors create or readers view an article. Since different kinds of content require different information, you can create multiple article types (such as FAQ, How-To, Troubleshooting), each with its own set of fields and layout. This setup lets you collect consistent data within each type, enforce the right workflow, and ensure articles render with the correct formatting and language support across translations. Data Categories organize and control access, but the actual data model and how articles are displayed come from the article type itself.