What is a recommended method to enable authenticated customers in the Community?

• A. Identify active Customers and send them registration instructions via email
• B. Have agents provide Customers with Community registration instructions when working on a case
• C. Have agents manually create Users when Community access is requested by Customers
• D. Send email notifications to all Customers to join the Community

Answer: (B)

Onboarding authenticated customers should be tied to an actual support interaction rather than sent out in bulk or done manually. When a case is in progress, the agent can provide clear Community registration instructions or an invitation link to the customer, giving them a guided, consent-based path to join. This ensures the customer genuinely needs access, helps manage licenses efficiently, and creates a consistent onboarding experience.

Why this approach fits best: it leverages the existing case workflow to introduce the Community, avoids spamming everyone, and keeps provisioning scalable and auditable. The other options either push invitations widely without context, which is noisy and inefficient, or involve manual user creation, which is not scalable and bypasses a controlled onboarding process.