To ensure division-specific knowledge articles are only accessible to the appropriate division during search, which configuration should be used?

• A. Create a single data category group for each division and provide access using the role hierarchy.
• B. Create a sharing rule for each division to provide access based on the criteria of the article.
• C. Create separate data category groups for each division and assign the category to a division profile.
• D. Create a sharing rule for each division to provide access using the role hierarchy.

Answer: (A)

Data category visibility shapes what knowledge articles appear in search. By giving each division its own data category group, you partition the articles so only the relevant categories are visible to users in that division. When access to those groups is controlled through the role hierarchy, users see division-specific articles in search, and managers higher in the hierarchy can view the articles appropriate to their role. This approach uses the search filtering mechanism built into data categories rather than relying on record-level sharing rules, which aren’t the primary way to constrain search results for knowledge articles. While another approach could tie data category groups to division profiles, using the role hierarchy provides a scalable way to enforce division-based visibility during search.