To enable Suggested Article functionality in the Lightning Service Console for agents, which configuration step is recommended?

• A. Add the Knowledge Component to the Service Console.
• B. Add the Suggested Article widget to the Case page layout.
• C. Add the Knowledge tab to the Console app.
• D. Create email templates with Knowledge Articles attached.

Answer: (A)

The key idea is that Suggested Articles are surfaced through the Knowledge component inside the Lightning Service Console. Adding the Knowledge component to the Service Console places article search and recommendation capabilities directly in the agent’s workspace, tied to the current case. This lets agents see and access relevant articles as they work, without leaving the Case view, making the support flow faster and more consistent. Merely placing a widget on the Case page, adding a separate Knowledge tab, or attaching knowledge to email templates doesn’t enable the in-context suggestions the same way, so the Knowledge component integration is the correct configuration step.