To enable rapid response to social posts from Salesforce Console, which capability should be enabled?

• A. Enable Salesforce social profile on contacts.
• B. Create a Lightning Platform app for Facebook monitoring.
• C. Integrate Facebook into its existing Customer Community.
• D. Enable Social Customer Service.

Answer: (D)

Enabling Social Customer Service is what makes social posts appear and be manageable directly from the Salesforce Console. This capability brings social channels (like Facebook) into Service Cloud, so agents can see incoming posts, respond, convert posts to cases, and use built‑in productivity tools—such as macros, quick replies, and SLA rules—to handle inquiries quickly and consistently. The other options don’t provide the same integrated, rapid-response experience in the Console: they focus on profiles, external monitoring apps, or community integration, none of which guarantees fast, in-context responses from the Console itself.