To display the most relevant Knowledge Articles on a Case record page, which configuration should you apply?

• A. Knowledge Related List.
• B. Knowledge Data Categories.
• C. Knowledge Component.
• D. Knowledge Tab.

Answer: (C)

Focusing on how to surface knowledge articles directly within a Case record using context from that case is the idea here. The Knowledge Component on the Case record page is designed to pull in and display articles that are most relevant to the current case—using the case data (like subject, description, product, and any data categories you’ve set) to filter and rank results in real time. This means agents see the best-fitting articles first, accelerating resolution and ensuring useful guidance is at hand without manual searching.

The other options don’t fit as neatly. A Knowledge Related List shows articles that are explicitly linked to the case, which may not reflect relevance and often requires manual linking. Knowledge Data Categories manage how articles are organized and who can see them, but they don’t automatically present the most relevant articles on a Case page. The Knowledge Tab is a general access point to the knowledge base, not a configured surface on a specific Case record page.

So, using the Knowledge Component is the right approach to display the most relevant Knowledge Articles on a Case record page.