To automate case creation when customers submit digital photos that can be large, which solution is appropriate?

• A. On-Demand Email-to-Case.
• B. Email-to-Case.
• C. Outlook Integration.
• D. Web-to-Case.

Answer: (B)

When customers may send large photos, you want a method that can ingest those emails and attach the files to a case without hitting file size limits. Email-to-Case (the on-premise version) routes inbound messages through your own mail server agent, which can handle large attachments and reliably create cases in Salesforce from those emails. This gives you the necessary control and capacity for sizable image files as part of automated case creation. In contrast, the hosted On-Demand Email-to-Case imposes attachment size and throughput limits that can constrain large submissions. Web-to-Case is geared to web form submissions, not email, and Outlook Integration targets agent workflows rather than inbound customer emails. So for automating case creation from customers sending large photos, Email-to-Case is the best fit.