Regarding Knowledge Importer in Lightning Knowledge, which statement is true?

• A. Multiple Article Record Types can be imported in the same CSV.
• B. Article Record Types must be created before the import.
• C. Article Record Types will be created as part of the import.
• D. Each Article Record Type must be in a separate CSV.

Answer: (B)

In Knowledge Importer, you’re loading articles into a pre-existing Article Record Type. The Article Record Types must already exist in Salesforce Knowledge before you run the import because the importer assigns articles to an existing type rather than creating new types on the fly. If the type isn’t present, you can’t complete the import for that set of articles.

This means it isn’t possible to import multiple Article Record Types in the same CSV, and the importer doesn’t create new Article Record Types during the import. It also doesn’t require that each Article Record Type be in a separate CSV; you can import multiple articles into a single, pre-existing type in one file.