In the Service Console, which option helps quickly access a case's history while multitasking?

• A. History in the Utility Bar
• B. Keep All Cases Open in Tabs
• C. Use a Second Console Session
• D. Create a Custom ListView

Answer: (A)

The key idea is that the History component in the Utility Bar gives you immediate access to a case’s past activity without leaving your current work. In the Service Console, the Utility Bar sits along the bottom and stays visible as you switch between records, so you can quickly review the case history, recent actions, or related updates while you keep multitasking. This keeps context intact and minimizes navigation, which is exactly what you need when you’re handling multiple cases at once.

The other options don’t target quick history access: keeping multiple tabs helps multitask but doesn’t provide a dedicated, fast-history view; using a second console session creates a separate workspace and adds extra steps; a custom ListView is for listing records, not for instantly viewing case history.