If you needed to automatically reassign a closed case's ownership based on a rule, which tool would you use?

• A. Validation Rule.
• B. Assignment Rule.
• C. Process Builder and Flow.
• D. Data Tool.

Answer: (C)

Automatically changing who owns a case after it’s closed relies on automation that reacts to a status change and updates the record accordingly. Process Builder and Flow are the right choice because they can be configured to trigger when a Case moves to a closed status and then update the OwnerId to a new owner or queue based on a defined rule. Flow gives you flexible decision logic to handle multiple conditions (for example, different close reasons or case types leading to different owners), and Process Builder can orchestrate that flow or perform the update directly. Validation rules don’t reassign ownership—they block saves when rules aren’t met. Assignment rules are meant for initial routing (often when the case is created) and aren’t designed for post-close reassignments. A Data Tool isn’t used for this kind runtime automation.