If email traffic must stay within the corporate firewall, which email handling solution is appropriate?

• A. Email-to-Case
• B. On-Demand Email-to-Case
• C. Salesforce for Outlook
• D. Web-to-Case

Answer: (A)

Keeping email traffic inside the corporate firewall requires an on-premises Email-to-Case setup. This approach deploys an Email-to-Case agent within your network that connects to an internal mailbox and converts inbound messages into Salesforce cases without sending mail outside the firewall. It keeps all processing and data transfer within the corporate boundary, aligning with strict security policies. In contrast, On-Demand Email-to-Case routes messages through Salesforce’s cloud, so emails cross the internet; Salesforce for Outlook relies on cloud connectivity from Outlook to Salesforce, which also traverses external networks; Web-to-Case uses a web form rather than email. Therefore, the on-premises Email-to-Case option is the appropriate choice when email must stay inside the firewall.