During a scheduled maintenance window with read-only access, which action is possible?

• A. Update case data for a customer
• B. Post report information on Chatter
• C. Run and view Salesforce reports
• D. Review existing cases for an account

Answer: (C)

In a read-only maintenance window, you can access information without changing anything. Running and viewing Salesforce reports is a read-only action: it queries existing data and presents it in a report without altering any records. The other options involve writing or creating content—updating case data would modify records, posting to Chatter creates new content, and even reviewing cases touches records in ways that aren’t allowed under a strict read-only mode. So, generating and viewing reports is the action that stays within read-only permissions.