As part of the Social Customer Service Start Pack deployment, which credential must be retrieved?

• A. Retrieve Twitter Credentials
• B. Retrieve Facebook Credentials
• C. Retrieve API Credentials
• D. Retrieve Social Studio Credentials

Answer: (D)

When deploying the Social Customer Service Start Pack, the key step is authenticating the connection to Social Studio. Retrieving Social Studio credentials lets the Service Cloud integration securely connect to your Social Studio workspace, so social conversations can flow into Service Cloud, agents can respond, and the interactions can be routed properly. This centralized credential enables the end-to-end social customer service workflow within the Start Pack.

Twitter or Facebook credentials aren’t the primary requirement for this deployment because those channels are accessed through Social Studio. API credentials aren’t the required step here either; the essential action is obtaining the Social Studio credentials to establish the integration.