After migrating to Lightning Knowledge, which article type were authors able to create?

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Multiple Choice

After migrating to Lightning Knowledge, which article type were authors able to create?

Explanation:
Lightning Knowledge uses article types to organize content for different needs, and installation guidance is captured best with a dedicated installation notes type. This Install Notes article type gives a structured place to include installation steps, prerequisites, system requirements, version compatibility, and any known issues—precisely what users need when setting up the product. Other types like FAQ are for common questions, Release Notes cover changes in new versions, and News is for general announcements, none of which focus on how to install. Using Install Notes ensures installation instructions are clear, consistent, and easy to follow for readers.

Lightning Knowledge uses article types to organize content for different needs, and installation guidance is captured best with a dedicated installation notes type. This Install Notes article type gives a structured place to include installation steps, prerequisites, system requirements, version compatibility, and any known issues—precisely what users need when setting up the product. Other types like FAQ are for common questions, Release Notes cover changes in new versions, and News is for general announcements, none of which focus on how to install. Using Install Notes ensures installation instructions are clear, consistent, and easy to follow for readers.

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