After migrating from Knowledge to Lightning Knowledge, authors cannot create an FAQ article type, but can create an Install Notes Article type. What should a consultant do?

• A. Add authors to the FAQ Data Category.
• B. Grant authors access to the FAQ record type.
• C. Set Article Org Wide Defaults to Public Read/Write.
• D. Grant authors access to the FAQ article type.

Answer: (B)

In Lightning Knowledge, who can create a given article type is controlled by the record type assigned to the user. After migrating, an author may be unable to create an FAQ article because their profile or permission sets don’t include the FAQ record type for the Knowledge object. Granting authors access to the FAQ record type opens up the correct template for those authors, letting them create and manage FAQ articles.

Data categories affect visibility and filtering, not whether a user can create a certain article type. Org-wide defaults control who can see articles, not which types they can create. Granting access to the FAQ article type alone isn’t as precise here because the system ties article-type creation permissions to the underlying record type privileges; giving the FAQ record type access directly aligns with how Lightning Knowledge gates article creation.